psychology of queuing

February 2017

I discussed the broader psychological issues about how queues represent the British value of fair play, and how queues for food rations in the Second World War ('our finest hour') were important in establishing their role in our society.  I argued that their orderliness are important in British culture because they help us avoid social embarrassment by having to confront those who infringe the social rules of queue jumping.  Since the social norms regarding queuing are so widely known, and widely shared, there are fewer infringements to deal with.  I also discussed the role of nonverbal communication in dealing with queue infringements and the maintenance of this social order.